Shipping & pick-up

There’s a couple of options on how to get the goods from seller to buyer on Trunk – shipping by Australia Post, or organising a pick-up in-person. 

The seller always gets to choose which options they want in the mix – and when a buyer purchases an item, they can choose the available option that suits them best.

Shipping

We’ve done our best to take the hassle out of the shipping process – for both buyers and sellers.

When the buyer chooses an item we instantly generate a personalised shipping fee (based on package weight and size, and buyer location), so the buyer knows their shipping costs instantly.

If they go ahead with the purchase, we automatically create a shipping label for the seller to print and apply to the package. No muss, no fuss.

Here’s the process, step by step:

1. The buyer pays for shipping
The shipping cost is calculated at checkout and included in the total order price. Check how shipping fees are calculated

2. We email a shipping label to the seller
When someone makes a purchase, we automatically email a prepaid shipping label to the seller.

3. The seller prints, packs and posts
The seller boxes up the sold items, prints out the shipping label, sticks it to the package, and posts the whole lot off.

4. We send out tracking details
All our shipping is fully tracked, so both buyer and seller can get real-time updates on exactly where the parcel is at any given moment. 

Pick-up 

If the seller has given the option of picking the item up in person, it can be a cost-saving option for buyers that live in the same area.

Here’s how it works:

1. When and where?
Once the buyer pays for the item on Trunk, the seller and buyer use Trunk’s messaging system to arrange a time and place for the pick-up.

2. Do the handover
The buyer and seller meet up to get the item handed over.

3. Confirm and verify
The buyer confirms with Trunk that they received the item, so we can close off the sale and get the seller paid.